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Home > FuseSign > Frequently Asked Questions > Credit & SMS Billing Outline
Credit & SMS Billing Outline
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We have various plans to cater for all sizes and styles of businesses. From starter to our enterprise plans click here for more information.

 

Credit System 

Each plan has an allocated amount of credits and this amount increase based on your plan size. You consume credits per signer and on a monthly plan the credits are valid for 1 month.  

 

Credits get consumed when you send bundles out to clients.  

 

You can upgrade or downgrade from month to month at any time during your billing cycle, with the FuseSign system prorating you as required. 

 

Additional credits can be purchased at the current rate of your plan with a with a minimum of 20 credits to be purchased. These additional credits have a 3 month expiry date and are great for busier periods in your business.

 

In most cases, the number of credits consumed is equal to the number of unique signers in that bundle. I.e. 3 people signing 1 document = 3 credits. 1 person signing 20 documents = 1 credit. 


There are some situations where this might be different: 

  • If you are on a Business or Enterprise Plan - then any FuseSign internal users (I.e. signers within your business) will be free.  [There is still a 1 credit minimum per bundle] 

 

Credit can be added to your account in three ways: 

  • For monthly plans, you will have credits automatically added to your account on the monthly roll over date of your plan.  These monthly credits expire within the month. 
  • For annual upfront plans, you will be given your full annual credit at the start of your subscription which will have 12 month expiry. 
  • For both plan types, you can either manually or automatically purchase "top up" bundles - which can be purchased at a minimum of 20 additional credits at your current $/credit rate. These top up bundles last for three months from the date of purchase. Auto top ups can be manually enabled and will automatically purchase a block of 20 credits if your current credits drops below 10. 

 

SMS Charges 

SMS charges may be applied depending on the plan you are on indicated here on our pricing page. SMS charges will be billed with the subscription charge each month if the amount owing is greater than $3 (if less than $3, it will be rolled to the next month). 


If your subscription is cancelled with outstanding SMS charges, this will be billed regardless of the amount.

 

If you require more information, please email [email protected] or contact our office on (07) 3233 6440.

 

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