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Home > FuseDocs > Troubleshooting > Remote Access Requirements
Remote Access Requirements
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In our experience, remote user access has proven to be the most efficient and effective way of tailoring and supporting your FuseDocs solution.  Most of our clients identify minor adjustments that can be made to optimise their solution in the first few months of use.  We need to be able to make these changes and test them before releasing them back to your team. 

 

The IT team of most of our FuseDocs clients have set up a "FuseDocs" user account with the same end user access as if it were for a team member working remotely from home.  

This account needs:

  • Access to a shared network drive folder that we can use to share the FuseDocs templates with your team. This should be accessible by all users and in particular the FuseDocs user needs read/write access. This should be a mapped drive, and not a UNC path;
  • Access to Microsoft Office; and
  • Access to your practice management and document management systems to allow the FuseDocs user to connect to these.
  • Minimum Screen Resolution of 1920 x1080

 

We suggest you forward this page to your IT support who should be able to organise this for you.  

Please send the access and login details, along with contact details for your IT team to your FuseDocs Implementation Consultant. 

 

If multi-factor authentication is required please use 0405 940 118 for SMS-authentication. 

 

Updated: 15/12/2020

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