FuseSign + Practice Protect Integration
FuseWorks and Practice Protect now integrate. If you are currently using Practice Protect and would like your FuseDocs/FuseSign log in details to be stored with Practice Protect, please follow the below instructions: 1. Notify our office via [hello@fuse.work][1] that you would like to have your log in details moved …
Trouble Logging in?
If you are experiencing issues logging in to [https://app.fuse.work/][1], please ensure that you have 'enabled cookies' in your browser. For more information on how to enable cookies in your Google Chrome browser please visit the following link: [Turn cookies on or off][2] Fuse needs cookies to run effectively. If …
PDF Compatibility
Documents being uploaded to the FuseSign platform that include a Dynamic XFA (XML From Architecture) PDF will experience compatibility issues. For more information on XFA compatibility, please visit the following web page: [https://en.wikipedia.org/wiki/XFA#Compatibility][1] Unfortunately FuseSign does not currently …
FuseSign and FYIDocs Integration
FuseDocs and FYIDocs now connect making it even easier to send out your document bundles. For more information please visit the FYIDocs article: [Digital Signatures using FuseSign ][1] If you have any questions, please contact our support team at [support@fuse.work][2] [1]: https://support.fyidocs.com/hc/en-us/a…
Finalise Now Function
In circumstances where you’re unable to collect all signatures digitally after already sending out a bundle, you can still finalise the bundle with the signatures that have been collected. You will find the 'finalise now' button on the bottom of the bundle screen. **_Please note that this will cancel any pending sig…
Web Browser and Device Compatibility
**Known Compatible Web Browsers:** * Google Chrome * Mozilla Firefox * Safari * Microsoft Edge * Internet Explorer *11+* _Note: FuseSign is not compatible with older versions of internet explorer as as it lacks the features FuseSign requires including support for PDF viewers._ **Known Compatible Devices:…
SMS Two Factor Authentication Options
Within FuseSign, there are two options for SMS Two Factor Authentication that can be set for your clients. Your SMS Two Factor Authentication can either be set up as a practice Default setting OR can be changed at a bundle level. The two options are as follows: * SMS to Sign - This is where the client will be ask…
Bundle Document & Recipient Action Panel
When creating a bundle in FuseSign you have the ability to switch between two different views on your document & recipient action panel, below is an explanation of the two different view options. **Standard View** On the right hand side of the document & recipient action panel you can select the 'two lines' icon, th…
Client rejecting a document
If a client rejects a document (by selecting reject) and indicates a reason for the rejection our system handles it as follows This means that instead of rejecting the entire bundle, the action will instead rejects ONLY that document itself and that document is cancelled and ignored from the bundle and any remaining …
Last Signer Mode
When creating a bundle, you may like to have one of your recipients to be the last signer for the bundle. To utilise the 'Last Signer' option within you bundle, you will see it located on the right hand side of your bundle in 'Advanced Options' ![][1] Once you have selected 'Last Signer Mode' you will now be requir…
