How to cancel your FuseSign subscription
To cancel your FuseSign subscription you will need to have FuseSign Champion access to allow you to access the billing settings. 1. Visit the 'Billing' tab within your FuseSign solution 2. Select 'Change my plan' 3. FuseSign will then display a 'Cancel' button underneath your current plan: ![][1] 4. When you have…
Duplicate Contact Managment
Duplicate contacts can be detected using the Duplicate Wizard. To access this, go to the 'Contacts' tab and click 'Open Duplicates Wizard' on the top right. ![][1] FuseSign will search your contacts and detect possible duplicates. _Note: This will only show duplicates which have an exact match on Name, Email and P…
Bundle Rejection Modes
FuseSign allows two different rejection modes of documents within the platform, Reject Per Document & Reject Entire Bundle. Within your FuseSign administration settings you will have the ability to enable these rejection modes as required. To enable the rejection features: 1. Log in to FuseSign 2. Navigate to the …
Trouble Logging in?
If you are experiencing issues logging in to [https://app.fuse.work/][1], please ensure that you have 'enabled cookies' in your browser. For more information on how to enable cookies in your Google Chrome browser please visit the following link: [Turn cookies on or off][2] Fuse needs cookies to run effectively. If …
Bundle Search Function
Searching for particular information on your bundles is now made easy with the bundle search function. To use the bundle search, you will start filtering on your bundle details are demonstrated below: ![][1] By selecting the setting cog on the top right corner of your bundle search you can pre-set what is included …
SMS Notifications & Reminders
FuseSign now allows for a full mobile signing experience for your clients with our new SMS notifications and reminders feature! As a business you can choose to have SMS notifications enabled with three different options: * Disabled - SMS notifications will not be able to be used by anyone in the business * Enab…
Upgrading my FuseSign Account from Trial to Paid
Upgrading your FuseSign account to a paid plan is simple by following the below instructions: 1. Log in to your FuseSign account 2. Navigate to the 'Billing' tab on the left hand menu 3. Once you have selected the billing tab, the 'Subscriptions' window will open 4. Enter in a billing address in the first field on…
PDF Compatibility
Documents being uploaded to the FuseSign platform that include a Dynamic XFA (XML From Architecture) PDF will experience compatibility issues. For more information on XFA compatibility, please visit the following web page: [https://en.wikipedia.org/wiki/XFA#Compatibility][1] Unfortunately FuseSign does not currently …
APS Contact Sync
# APS Contact Sync will connect your FuseSign account to your APS Contacts+ Account. APS Contacts+ is an online tool which connects and syncs contacts from your on-premise APS database to an APS hosted tool. More information can be found here: [https://myaps.reckon.com/software/aps-plus/][1] ## Steps for connecting…
